Ygoma Galaxy Projector Starry

Yes! Our galaxy projector is designed for effortless setup and operation. Simply tour it on, adjust the settings, and enjoy the stunning cosmic display.

We want you to be completely satisfied with your purchase. If you're not happy with your galaxy projector, we offer a 30-day return policy for a full refund. Simply contact our customer service team at hello@ygoma.com, and we'll guide you through the process.

Yes! We often offer limited-time promotions, including discounts on select models or bundled offers. Be sure to check our website for current sales or subscribe to our newsletter to get exclusive offers and updates directly to your inbox. We also have loyalty programs where repeat customers can earn discounts on future purchases.

Shipping times vary based on location, below are the estimated delivery times for different regions:

• 🇺🇸 United States: 5-10 days
• 🇨🇦 Canada: 7-14 days
• 🇬🇧 United Kingdom: 7-14 days
• 🇦🇺 Australia: 10-20 days
• 🌍 Rest of the World: 15-30 days

At YGOMA, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Orders are processed and dispatched within 1-3 business days after being placed. Dispatch occurs when the order is handed over to the shipping carrier and is in transit to your address. During peak times or holidays, processing may take up to 7 business days.

Estimated Shipping Times

Shipping times vary based on location and start once the order has been dispatched. Below are the estimated delivery times for different regions:

• United States: 5-10 business days
• Canada: 7-14 business days
• United Kingdom: 7-14 business days
• Australia: 10-20 business days
• Rest of the World: 15-30 business days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped worldwide, there may be unexpected customs delays. This could increase the overall delivery time frame from what you see above.

Order Changes and Accurate Shipping Details:

It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@ygoma.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.

Delayed Delivery

At YGOMA, we understand that receiving your order in a timely manner is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances outside of our control.

For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as soon as possible.

Additionally, there may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.

Please note that YGOMA is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance that we can to help resolve any issues that may arise.

Lost or Stolen Packages

We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at hello@ygoma.com, and we will do our best to assist you.

If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.

Please note that YGOMA is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.

In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend that you file a police report.

SHIPPING POLICY CHANGES

YGOMA reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use YGOMA products, customers are indicating their acceptance of this Shipping Policy including any modifications that may be made to it.

We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at hello@ygoma.com

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.